The circle of care
How we onboard your property — and everyone in it.
From the first walkthrough to the first answered call, every resident is wrapped in three layers of care: who they are, what they need, and how we stay engaged. Your staff's role stays small. Ours doesn't.
The model
The resident at the center
Every onboarding builds three interconnected dimensions around each resident. Explore each segment to see what we capture and why it matters.
Click any segment to explore details
How it works
From first call to ongoing care
Five connected phases that turn a single call-for-aid into a continuous care relationship — without adding work for your on-site team.
Onboarding
Set the foundation in the home
- In-home, professional installation
- Introductions and service walk-through
- Complete differentiated Resident profile
- Identify needs and eligibility (benefit activation)
First 30 days
Build rapport before issues arise
- Continued interaction, driving rapport
- ~2 proactive outbound calls
- Probe social determinants to inform care protocols
- Anticipate solutions to Resident issues before they occur
Ongoing care
Stay connected month after month
- Ongoing communication to close the loop on needs (min one outbound call per month)
- Facilitate access to ongoing care (virtual visit scheduling)
- Care team escalations as needed
Insights & data
Turn interactions into actionable information
- Resident reporting and real-time data access via APIs
- Resident-specific care logs
- Resident satisfaction surveys
- Resident engagement & utilization tracking
- Ongoing communication with case managers, home health and support coordinators
Intervention
Act when it matters
- Appropriate, real-time escalation of emergent and non-emergent issues
- Three-way calls with care managers and Resident via device
- Enable the “care by exception” model for scalability
After go-live
What the circle of care means for your staff
Property managers
- One point of contact for the whole install — no vendor wrangling
- Every alert, response, and resolution is documented and exportable
- NSPIRE/USDA file support comes from our logs, not your memory
- After-hours calls stop landing on your phone
Service coordinators
- We become the after-hours and overflow safety net for your caseload
- Monthly check-ins surface needs before they become crises
- Escalations come to you warm — with context, not just an alarm
- Wellness check documentation is done for you, not by you